Refund and Returns Policy

Overview

We want you to be completely satisfied with your Jones Road purchase. If you are not happy with a product, please review the policy below.

1. Eligibility for Returns

• Time Frame: You have 30 days from the date of delivery to initiate a return or exchange.

• Condition: Products must be returned in their original packaging, unused or lightly sampled. We reserve the right to deny a refund if the product is excessively used or damaged by the customer.

• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. How to Initiate a Return

To start a return, please email our support team with your order number and the reason for the return:

[email protected]

Our team will provide you with instructions and the necessary return shipping address.

3. Refunds

• Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.

• Shipping Costs: Original shipping fees are non-refundable. Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., incorrect or damaged item).

4. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us immediately at [email protected] with a photo of the item and your order number. We will arrange for a replacement or a full refund, including original shipping costs, where applicable.

5. Important Currency Note

Please remember that all transactions and refunds are processed in US Dollars (USD). Your bank may apply conversion fees or the exchange rate may fluctuate, which is outside of our control.